Returns & Exchanges Policy
We at Campbell’s Sweets Factory are committed to customer satisfaction. The following information outlines our general returns and exchanges policy:
- If you received your product damaged in any way or are dissatisfied with the freshness of your purchase at the time of receiving your order, please notify us for a full replacement or refund within 7 days of receiving your purchase. Please save the damaged shipment for FedEx’s verification purposes. We reserve the right to request photographic evidence of the damaged parcel(s), or any other proof for FedEx’s verification purposes. Upon receiving your replacement package & verifying the damaged product with FedEx, the damaged package may be discarded at the instruction of a FedEx or Campbell’s representative.
- If you received any incorrect items in your order, please notify us for a full exchange of the unopened items within 7 days of receiving your order.
If you have additional questions regarding shipments, refer to our Orders & Shipping FAQ’s below, or email us at orders[email protected]